Privacy Policy

By entering into this Marketplace Agreement (“Agreement”) you (“Seller”, “You”, “Your”) represent that you are an adult of at least 18 years of age, capable of validity entering into agreement and performing your obligations hereunder.

KetekMall reserves the right to notify you from time to time of changes to the terms and conditions of this Agreement.

1. Acceptance
A. Any person who wants to access the Platform and use the Services to sell Goods must accept the terms and conditions of this Agreement (“Terms”) without change.
B. KetekMall reserves the right to change at any time and in its sole discretion any of the terms and conditions contained in these Terms, any any fee and procedures. Policies governing the Services, the Platform or Seller Center. These changes will take effect seven (7) days from notification by notice to Seller of posting on the Platform, seller Center or otherwise. Changes to fees and Policies may be posted without notice. Seller is responsible for reviewing notices and Policies. Seller’s continued use of the Services, the Platform and/or Seller Center following the changes taking effect will constitute Seller’s acceptance of such changes and if Seller does not agree to any changes to these Terms or to the Policies, Seller must discontinue the use of the Services, the Platform and Seller Center and the Agreement will be terminated.
C. Use of The Service,s the Platform and Seller Center is limited to parties that can enter into and form contracts under applicable law. Your represent and warrant that:
i. you are an adult of at least 18 years of age capable of validity entering into the Agreement and performing your obligations hereunder;
ii. where you are a business that you will remain at all times, duly organized, registered, validly existing and in good standing under the laws of the country in which the business is registered;
D. In KetekMall Platform are strongly restricted to HALAL products only.

2. Services - Fees
A. KetekMall provides a platform for thirs-party sellers and buyers to complete transactions. Except as set out in the Agreement, KetekMall is not involved in the actual transaction between Seller and Clients. As owner of provider of the Goods and vendor thereof, it is up to Seller to, among others, ensure the sales is legally authorised, accurately describe the Goods, package, ship, insure, warrant and fulfil all other sale and after sale obligations applicable by law or by trade. Seller uses the Services, the Platform and Seller Center, at its own risk.
B. KetekMall will charge 5% or RM0.50 from total amount of the product’s price.
C.Seller authorizes KetekMall to act as its exclusive payment processing agent for the purpose of:
i. collecting the Sales Proceeds and in general any sums due or owing under Agreement and holding the same;
ii. processing customer payment and refunds;
iii. remitting the Payment and;
iv. paying to KetekMall, to third parties (including Clients) any amounts Seller owes to them.
D. Seller agrees that Customers satisfy their obligations to Seller as regards the Customer Agreement when KetekMall receives the Sales Proceeds. KetekMall’s obligation to remit funds received by it on Seller’s behalf is limited to the Payment.
E. KetekMall will provide to Seller information in relation to each Order as necessary under the Agreement.
F. KetekMall will provide support services to Seller by way of coordinating and answering Customers enquiries and processing returns as provided in the Policies.
G. Sellers agrees that KetekMall may provide Seller with electronic documents such as tax invoice, receipt, or any other document KetekMall may isuue in compliance with the laws.

3. Terms of Payment
A. The Customer shall be entitled to make payment for the Products using the payment methods made available on the Platform. All Payments shall be made to KetekMall.
B. The terms and conditions applicable to each type of payment, as prescribed by KetekMall on the Platform, shall be applicable to the Contract. The payment methods may also be subject to the following terms:
i) Cash on Delivery
*Cash on Delivery (Pay Cash Upon Delivery) is available within the service area.
ii) Payment Gateway
*By choosing this payment method, the Customer shall pay through the gateway the amount of the total purchase price for the Products purchased by Customer (including any applicable taxes, fees and delivery costs). The transaction must be payable in Ringgit Malaysia. KetekMall, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.
C. Payment will be made by KetekMall to Seller after Buyes received the products.
D. KetekMall may delay, suspend or cancel any Payment in case Seller breaches any term of the Agreement or Customer Agreement and any Payment made to Seller will not in any way be considered as a waiver of KetekMall’s rights.
E.KetekMall reserves the right to impose limits on Order or transaction values, on Customers or on Seller and will not be liable if;
i. KetekMall does not proceed with an Order that would exceed said limit; or
ii. KetekMall allows a Customer to cancel an Order because the Platform of the Goods are unavailable following the commencement of a transaction.
Any enquiry or dispute about any Payment will be made by in compliance with the claims/dispute process/policy of KetekMall, which may be changed from time to time. Notwithstanding which any such enquiry or dispute will be received by KetekMall on or before the expiration of one hundred of twenty (120) days after the Order date, failing which, Seller waives the right to dispute such Payment.

4. Seller Undertakings
A. General Undertakings: By using the Services, Seller undertakes, represents and warrants that it will:
i) comply with all applicable laws, treaties, ordinances, codes and regulations;
ii) comply with all Policies;
iii) be responsible and pay all fees, taxes, duties and others charges arising out of of associated with the order, the Payment or in any other way owed by Seller under the Agreement or the Customer Agreement.
iv) will issue a valid invoice to the Customer, if required by the laws.
D. KetekMall may delay, suspend or cancel any Payment in case Seller breaches any term of the Agreement or Customer Agreement and any Payment made to Seller will not in any way be considered as a waiver of KetekMall’s rights.
v) ensure that any information provided under this Agreement, including for the listing of the Goods, is accurate, current and complete and is not misleading or otherwise deceptive;
vi) fulfil all Orders for Goods at their stated quantity and price to Customers who meet KetekMall’s eligibility conditions;
vii) provide, in the format and at such times as KetekMall may require, accurate, updated and complete information about the availability status, stock level and Price of the Goods;

5. Undertakings In Relations to Goods
Seller undertakes, represents and warrants that:
i) the Goods are of merchantable quality, fit for their purpose, free from detects and strictly conform to their listed specifications;
ii) the Goods and their offer for sale are not prohibited and comply with the Laws (including marking and labelling requirement, product warranties, specifications and performance criteria and conform with Policies, including prohibited and restricted items;
iii) it has full unencumbered title in the Goods and in any materials incorporated in the Goods and all the Goods are supplied free of all liens, charges or other security interests;
iv) it will provide KetekMall and/or Customer any document pertaining to the sale of the Goods or Customer Agreement (including sales invoice and tax invoice) as may be requested by KetekMall and/or Customer;
v) it will not, directly or indirectly, sell expired or soon to be expired products; and
vi) it will not, directly or indirectly, sell defect product or products violating.

1. Return and Refund Policy

A. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy, buyer may apply for return of the purchased items and/or refund prior to the expiry of the Ketek’s Money-Back Guarantee.

Ketek’s Money-Back Guarantee is a service provided by KetekM, on button “About Ketek” (in progress of developing) to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their inquiry or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Ketek’s Money-Back Guarantee.

B. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
• By way of private agreement with Seller and Seller must click his/her confirmation in confirming such agreement.
Buyer’s application must be submitted via the Ketekmall mobile app (in progress of developing)

i) Rights of Seller

- When KetekMall receives an application from Buyer for the return of the Item and/or refund,Ketekmall will notify Seller through email and waiting for refund confirmation of returned item. If failure to do so, KetekMall will assume that Seller has no response to Buyer’s order and will proceed to refund without further notice to Seller.
- Application can be done after 14 days the payment has been made to KetekMall for the item purchased.
- The buyer will received refund within 30 days after application for the Return of an Item. * The application of the WILL NOT applicable when the status of buying shifted to “shipped” in the application Ketekmal.

ii) Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

iii) Refunds

Buyer will only be refunded after Ketekmall has received the confirmation from Seller that Seller has received the returned Item. In the event where Ketekmall does not hear from Seller within a 30 days received the item, Ketekmall will be at liberty to refund the applicable sum to Buyer without further notice to Seller.

2. Delivery Policy

i) For the time being, KetekMall is only doing deliveries within Malaysia. Street name and Poscode must be accurate. *No P.O Box is allowed
ii) DO NOT accept and receive if the packaging seal is opened or damaged.
iii) Shipping and Delivery Method:
- Peninsular Malaysia : 3 – 5 business days with exceptions on weekends and public holidays
- Sabah / Sarawak : 3 – 7 business days with exceptions on weekends and public holidays.
iv) It’s up to your choice/convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment Courier Service delivers the parcel. In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest Courier Service office.